Frequently Asked Questions
Everything you need to know about your DScarf shopping experience.
What materials are DScarf products made from?
We pride ourselves on using premium fabrics, including 100% pure silk, organic cotton blends, and high-quality chiffon to ensure durability and a luxurious feel.
How should I care for my scarf to ensure it lasts?
To maintain the vibrancy and texture of your scarf, we recommend hand washing in cold water with a mild detergent and air drying. For silk items, professional dry cleaning is preferred.
How long does shipping take and is it tracked?
Standard shipping typically takes 3-7 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery status in real-time.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items in their original packaging. Simply contact our support team to initiate a return or exchange.
Do you ship internationally?
Yes, DScarf ships to over 50 countries worldwide. International shipping rates and delivery times vary depending on the destination and will be calculated at checkout.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.